Picture mail
My iPhone is not receiving picture messages it comes through as delivered but the picture is a question mark I tap on it and nothing happens
iPhone 11, iOS 16
Question marked as
User profile for user:
hc1111
User level:
Community Specialist
Hey there shomeka,
It sounds like you're having trouble with MMS messaging on your iPhone. If that's the case, then you'll want to check out the info below for help:
• Try to restart your iPhone or iPad.
• Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
• Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
• If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
• Make sure that your device has enough space to receive images and videos.
If you can't send or receive messages on your iPhone or iPad
If this persists, reach out to your carrier directly so they can check out things from their end. MMS is a feature provided by the carrier, so they'll be best able to assist.
Take care!