Zepp life not syncing with Apple Health

It may be that Apple Health on your phone is prioritizing your phone or another source over Zepp to count your steps. In Apple Health if you click on stops and scroll to the bottom you can see “Data Sources and Access”. Click on that and hit edit in the top right to reorder your data sources at the bottom of the screen placing Zepp first.

I found a solution that worked for me in another blog. It was necessary to close both the Zepp Life app and Apple Health app that were opened on my iphone. After restarted the Zepp Life App, it started to sync the steps with Apple Health again. On my case, the steps were being synced during the day, but was stopping synching whenever I went to sleep.

Hi satheesh64,

The best steps you can take for managing your data can be found here: Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support

Add information from other apps



1. Open the Health app.

2. Tap your profile picture in the upper-right corner . 

3. Under Privacy, tap Apps. You can see apps that you already own that are compatible with Health. If you don't see an app, it might not be compatible. 

4. Tap an app and turn on the health categories that you want that app to track.

Ensure the above reflects on your personal device..

Best regards.

Everything I read here is done. Still not working properly. should we get the support from the developers?

Hi, I am having the same issue and followed the suggested solutions (such as giving the app priority over iphone). My Zepp Life is syncing during the day but at the end of the day (when I go sleep) it stops syncing the steps with Apple Health and does not restart in the next day. If I uninstall and install the App, it starts again, but only until the end of the day. Very weird.

Same here. I can see Steps data on Zeep Life App graph but not on Zepp Life data history or Health App data history. No priority or permission issue according my current setup on Health and Zepp Life setup.

From that problem, I have a new one. I think if the order of apps affected the sync, then other devices will also be affected... HOWEVER, I liked to systematically do a factory reset on my iPhone and I have it under "data sources and access":

- iPhone avela

- iPhone Urk

- ...

These are all my devices, but in the past. These names were saved in the app. I did reset after reset and named differently so it worked out ...

What do I do? :)

I found a solution!

If you’re in your Health App, go to steps. Scroll down and you’ll see: data resources. Go to data resources.

Press edit on top, and scroll down to your resources. Make sure Zepp is the top one, that will they’ll prioritize those settings over the iphone recorded ones :)

I am having this same problem. I followed your directions and all of the health categories are turned on but it is still not syncing.

Delete the Zepp Life app and re-install it.

I have done this and the same issue persists.

Then it's time to contact the developers of Zepp Life.

I have the same problem.

Zepp App and Health App show different step values.

msbailao wrote:

I have the same problem.

Zepp App and Health App show different step values.

What did the developers of the Zepp app tell you when you contacted them?

Done that. They do not take responsibility for the issue.