What can I do in this situation

Andyivan Said:

"What can I do in this situation: I bought $500 Apple gift card and when I tried loading it, it says you cannot redeem this certificate because it has been disabled."

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Troubleshooting a Disable Appel Gift Card:

If so, what to do:

I. You Need to Contact the Seller:

Whomever the seller is, they need to log themselves out of this, if not your account.

II. Where was this Purchased?

A. Online?:

If this was purchased online (i.e. eBay) then contact the site, seeing if the seller can be held accountable and if you can get your money back.

B. In-Person?:

If this as purchased in person, then there may be nothing you can do but contact them, asking for your money back.

Or...

C. A Retailer?:

If purchased at a retailer, take it back, asking what your options are for return. Gift Card return policies vary by rules of law. So, tail to the Manager, asking if you can get a new card.

III. Avoiding Scams:

In all recommend getting it at a retailer - that way you can easily avoid scams. Getting it online might result in scams (and plenty are reported). So, go to a retailer, and then add it to your Apple Account right then-and-there after the transaction goes through at the cash register. It'd be more safe, from what I read on these forums.

Go Here:

• If you can't Redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support
• Recognize and Avoid Phishing Messages, Phony Support Calls, and Other Scams - Apple Suppo