I am unable to redeem an Apple gift card due to an error message

I_NeedHelpPleaseSir wrote:

a couple days ago i bought a 10 dollar gift card and it was for everything thats apple which means i can redeem it to apple store, and i contacted the support people which were kind and gave me the redeem code because it was missing two letters. Now it just says “You cannot redeem this certificate because it has been disabled.

This certificate must be enabled by the iTunes Store Customer Service. You can contact Customer Service at http:// www.apple.com/itunes/ storesupport/“ and i dont know what went wrong. Think you can help me?

We personally cannot- only Apple can help with that. You'll have to contact them again.

• Call Apple at 1-800-MY-APPLE or Apple Support at 1-800-APLCARE (USA)
• Chat using the Messages app on your iPhone or Mac. Make sure to use Safari to open the link.
• Contact - Official Apple Support