My new (one week old) M2 MacBook Air keeps rejecting my device password. I’ve tried to reset the password using Recovery Assistant but I get an error message saying it cannot connect to the Apple ID server. Can anyone help please?
MacBook Pro (M2 Max, 2023)
Hi there franfromdorset,
We understand you aren't able to reset your MacBook Air M2 password and are seeing an error about "cannot connect to the Apple ID server". There is a very helpful resource that has several steps to work through this specific issue. Start here: If you can't reset your Mac login password
If you've gone through all of the steps in the articles and are still having trouble, contact Apple Support. You can reach them here: Get Support
You can also find the support phone number for your region at this link: Contact Apple for support and service - Apple Support
Best regards.
Can’t reset device password in recovery mode
