Cellular data not working on my iPhone

hello it has been 3 days my cellular data not working please help me to fix it

thank you


[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 15

Posted on May 1, 2023 10:50 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2024 2:04 PM

Try using a different sim card, just for testing purposes (ask your friend or partner to use his/her sim card for a minute). Replace your sim with this one and restart your phone.


Additionally, this may also happen if you are in roaming, but it is switched off. If so, try Mobile Service > [Select your sim in the list] > Data roaming - should be ON.

68 replies
Question marked as Top-ranking reply

Feb 3, 2024 2:04 PM in response to Nishteman

Try using a different sim card, just for testing purposes (ask your friend or partner to use his/her sim card for a minute). Replace your sim with this one and restart your phone.


Additionally, this may also happen if you are in roaming, but it is switched off. If so, try Mobile Service > [Select your sim in the list] > Data roaming - should be ON.

Apr 10, 2024 7:03 AM in response to Seven_wonders

Seven_wonders wrote:

how did you resolve this? I’m having this problem right now.


For assistance with cellular communications or other carrier-related issues, contact the carrier, then contact Apple Support. Carriers can have provisioning errors, problems with the particular plan, or tower outages, or other assorted issues. And iPhones can fail.


If there’s an add-on VPN client app installed, remove that, restart the iPhone, and test again.

Apr 10, 2024 8:17 AM in response to Timmywrlld

Timmywrlld wrote:

Having the same issue as well and I don’t know what to do


For assistance with cellular communications or other carrier-related issues, first contact the carrier, then contact Apple Support.


Carriers can have provisioning errors, problems with the particular plan, or tower outages, or other assorted issues.


And iPhones can fail.


If there’s an add-on VPN client app installed, remove that, restart the iPhone, and test again.

Mar 29, 2024 1:23 PM in response to Quacks

Quacks wrote:

Has anyone backed up their phone, then restored it back to factory settings, then set-up the phone as though it is a new phone, then update phone to latest iOS, then see what happens using your phone’s cellular data etc?


For assistance with cellular communications or other carrier-related issues, contact the carrier, then contact Apple Support. Carriers can have provisioning errors, problems with the particular plan, or tower outages, or other assorted issues. And iPhones can fail.


If there’s an add-on VPN client app installed, remove that, restart the iPhone, and test again.

May 1, 2024 2:13 PM in response to Jarrah12

Jarrah12 wrote:

Okay so I got instructions from my provider to turn off Web Guard from my Trend mobile security and it worked. Yeah. This is an iPhone issue not provider issue. It seems we are all having the same problem since the update a couple of days ago. Hope this helps guys

Actually, it's not an iPhone issue. Your iPhone works fine. You just put unnecessary software on to it that caused it not to work as designed. Apps like Trend Mobile Security mostly just take your money. And mess up your phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cellular data not working on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.