“Access Denied” error message when loading a site on iPhone

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Level 1

8 points

“Access Denied” error message when loading a site on iPhone

I’m trying to apply for a new savings account with PNC Bank. When the the bank’s website sends me to the secure HTTPS site, I get the “Access Denied” error message. When I try this on another account, I can reach it without any problem.

I’ve cleared me Safari cache, reset my network settings, and still no dice.

I just recently returned from an overseas trip where I swapped my SIM. I’m wondering if this is causing me issue.

I have contacted my ISP. I’ve contacted my cellular provider. I’m stumped.

Anybody know what’s going on?

[Re-Titled by Moderator]

iPhone X

Posted on May 2, 2023 11:45 AM

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Answer 1

Top-ranking reply

egb0052

Level 1

8 points

Sep 4, 2023 8:24 AM in response to Hockeychic2

Mine ended up being an issue with my VPN. I had downloaded an app that changes my VPN/ protects it and uninstalled the app, now everything is working back to normal

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Answer 2

Remi_202DC

Level 5

4,116 points

May 2, 2023 1:23 PM in response to Hockeychic2

Hi there,

Have you tried with another web browser? Please also make sure you iOS version is up to date, and that you’re not using any proxy or VPN.

If the issue persists, contact your bank institution and let them know about the issue.

If everything’s okay on their hand, please let Apple know about this issue by contacting them:

-> Through Wallet app or by phone: contact an Apple Card Specialist at (877) 255-5923 or in the Wallet app.

On your iPhone, open the Wallet app and tap Apple Card.
Tap the More button , then tap Card Details .
Tap Message , then enter something like, "I‘ve got an issue with Savings account"
Tap the Send button .

-> Through Apple support website: https://getsupport.apple.com/?caller=kbase

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