I'm locked out of my iPhone SE 2017 after a forced update. It says my SIM card isn't supported, but I have never changed the SIM card on this phone and do not have a service provider, never have, I use wifi exclusively.
I literally just use my phone for pictures and music and this is really frustrating.
iPhone SE
Hi arson_al!
It sounds like your iPhone SE may be locked to a carrier, and the recent forced update has triggered the activation lock. This can happen if the previous owner of the iPhone had the device locked to a specific carrier, or if you purchased a refurbished iPhone that was not properly unlocked before it was sold to you. In this case, you may need to contact the carrier that the iPhone is locked to and request that they unlock it.
However, if you never had a carrier, and you have been using your iPhone exclusively with Wi-Fi, it's possible that there may be a different issue. Here are a few things you can try:
Let's figure this out,
DX-7
Hi arson_al!
It sounds like your iPhone SE may be locked to a carrier, and the recent forced update has triggered the activation lock. This can happen if the previous owner of the iPhone had the device locked to a specific carrier, or if you purchased a refurbished iPhone that was not properly unlocked before it was sold to you. In this case, you may need to contact the carrier that the iPhone is locked to and request that they unlock it.
However, if you never had a carrier, and you have been using your iPhone exclusively with Wi-Fi, it's possible that there may be a different issue. Here are a few things you can try:
Let's figure this out,
DX-7
I also tried to connect my phone to my computer with iTunes, but it displayed the same message:
"The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please install another SIM from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."
I DO NOT HAVE A CARRIER.
Hullo DX-7, thank you for responding so quickly
The update in question is 15.4.1 if that means anything.
I *think* the phone may be from straighttalk (I'm honestly not sure as I've had it for 6 years and never looked into getting a service plan), but if so why would they lock my phone if I'm using the same SIM card? I'm honestly worried that this is a ploy to get me to pay for service, and if I call them then 1) they may not even be my carrier and/or 2) they're going to keep my phone locked until I buy a plan.
I've tried restarting, as well as reinserting the current SIM card. I've also tried using both wifi and iTunes, both of which give the same error.
That.. actually worked immediately. What the heck lol
You're not wrong, there is no point to having a SIM card if you don't use cell service, but I didn't think about just removing it.
Thank you so much!
But you have a SIM card in the phone. Remove the SIM card, and set it up with no SIM.
You must contact the carrier that the phone is locked to and ask them to unlock it→How to unlock your iPhone for use with a different carrier - Apple Support
Sim Not supported how to fix
SIM not supported but I don't have a carrier
