Frozen on messages screen black

When I go into messages it freezes and the screen turns black. It also kicks me out. What should I do. I already restart my phone

iPhone 11 Pro Max, iOS 16

Posted on May 2, 2023 9:47 PM

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Question marked as Top-ranking reply

Posted on May 4, 2023 1:44 PM

Hello Marissa_nicole_montelongo,


To confirm, this is the native Apple Messages, correct? Also, does this occur every time you open the app or does it come and go? Thirdly, did this happen after anything new like a new message or group?


Additionally, per the article If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support, we just want to confirm that your iPhone is updated. You can go under Settings > General > Software Update. Let us know if there's an update, and if so, update it.


Cheers!

2 replies
Question marked as Top-ranking reply

May 4, 2023 1:44 PM in response to Marissa_nicole_montelongo

Hello Marissa_nicole_montelongo,


To confirm, this is the native Apple Messages, correct? Also, does this occur every time you open the app or does it come and go? Thirdly, did this happen after anything new like a new message or group?


Additionally, per the article If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support, we just want to confirm that your iPhone is updated. You can go under Settings > General > Software Update. Let us know if there's an update, and if so, update it.


Cheers!

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Frozen on messages screen black

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