When opening my Message or calling app in settings my iPhone screen stays black

when i try to open my i message app or calling app my screen stays black then the app closes my phone also freezes when i try to open them in the settings


[Re-Titled By Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Jul 3, 2024 5:15 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2024 5:18 AM

brownd202 wrote:

when i try to open my i message app or calling app my screen stays black then the app closes my phone also freezes when i try to open them in the settings


Have you restarted the iPhone ie power off/on...

Restart your iPhone - Apple Support


Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



The current stable release of iOS including bug fixes, security updates is iOS 17.5.1

Update your iPhone or iPad - Apple Support


put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support




1 reply
Question marked as Top-ranking reply

Jul 3, 2024 5:18 AM in response to brownd202

brownd202 wrote:

when i try to open my i message app or calling app my screen stays black then the app closes my phone also freezes when i try to open them in the settings


Have you restarted the iPhone ie power off/on...

Restart your iPhone - Apple Support


Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



The current stable release of iOS including bug fixes, security updates is iOS 17.5.1

Update your iPhone or iPad - Apple Support


put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support




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When opening my Message or calling app in settings my iPhone screen stays black

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