how to find just the air pods pro case

Hey Kate_--,

Hmm that's odd that it is greyed out. You've already tried to reset your AirPods by forgetting them, but you might have to try it again. A lot of times this does fix the issue, just give it a little time. :D

1. "Put your AirPods in their charging case and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

• • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
  • If your AirPods don't appear there, continue to the next step. 

1. Put your AirPods in their charging case, and keep the lid open. 
2. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
3. 
4. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."

Hope this helps! :D Again, you might have to try resetting your AirPods multiple times, but it WILL work. xD

Hey Kate_--

You can find your AirPods Pro 2 case when you go into 'Find My' >> Click on Devices >> Select your AirPods >> And click "Find." That should direct you to the AirPods Pro 2 case. 👍🏼

Hope this helps! :D