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Apple Id is not active

I can't nor sign in or sign out of my iCloud because it says that the Apple ID is not active

iPhone 14 Pro

Posted on May 3, 2023 2:32 AM

1 reply

May 3, 2023 4:57 AM in response to Community User

If your Apple ID is not active, there could be several reasons for this issue. Here are a few steps you can take to troubleshoot the problem:


  1. Check your internet connection: Ensure that you have a stable internet connection on your device. An active internet connection is necessary to access and activate your Apple ID.
    1. Connecting to Wifi is the first part and then getting connected to the Internet is the second
      1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
      2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately
    2. Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...
    3. For your Internet connection. Connect iPhone to the Internet - Apple Support
      1. Over Cellular: contact your Carrier (Cellular Service Provider). The agency that issued the SIM to you
      2. Over WiFI: Contact your ISP (Internet Service Provider), the agency that provided the Internet Service on your Modem/Router to you
  2. Verify your Apple ID credentials: Double-check that you are entering the correct Apple ID and password. Pay attention to capitalization, as Apple IDs are case-sensitive. If you're not sure about your login credentials, you can try resetting your password through the Apple ID account recovery process.
  3. Check if your Apple ID is locked or disabled: If you've entered your password incorrectly multiple times, your Apple ID might be locked or disabled. In such cases, visit the Apple ID account page (appleid.apple.com) and follow the instructions to unlock or enable your account. If your Apple ID is locked or disabled - Apple Support
  4. Update your device software: Make sure your device is running the latest software version. Outdated software can sometimes cause issues with Apple ID activation. Go to your device's Settings, navigate to "General" or "System," and check for any available software updates.
  5. Contact Apple Support: If none of the above steps resolve the issue, it's best to reach out to Apple Support directly. They can provide personalized assistance and help you resolve any account-specific problems preventing your Apple ID from being active.


Apple Id is not active

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