Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Video not playing after upgrading to 13.3.1 (a)

HI all,


After upgrading to 13.3.1 (a) I am unable to play any video from any of the streaming apps, including Apple TV.


On Amazon Prime I get a "This video can't play on your device as it doesn't meet content protection standards." message and a black screen.


Any ideas?


Thanks!

MacBook Pro (M1, 2020)

Posted on May 3, 2023 3:07 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2023 3:48 AM

Try rebooting into safe mode. This will run system diagnostics and repair things it finds wrong.


Start up your Mac in safe mode - Apple Support


2 replies

Video not playing after upgrading to 13.3.1 (a)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.