I am having problems trying to download updates from the AppStore on my iPhone.
I thought it was connected to WiFi issues so tried both work and home networks that wasn't the problem.
I can connect to iTunes OK with the account. I have changed the login details (email address) to see if that was in some way connected that hasn't done anything.
It just hangs when I try and update.
iPhone XR
Here are a variety of resources helping with connectivity issues:
If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support
Here's a case where using a VPN prevented sign-in --> https://discussions.apple.com/thread/253164691
If none of the resources provide a solution, contact Apple for assistance:
For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Here are a variety of resources helping with connectivity issues:
If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support
Here's a case where using a VPN prevented sign-in --> https://discussions.apple.com/thread/253164691
If none of the resources provide a solution, contact Apple for assistance:
For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Had to turn off the internal VPN on the phone.
I have ExpressVPN and was turning that off and nothing happened. I thought that by turning off the phone VPN in the main settings page was actually turning off the phone VPN but it doesn't.
I had to go into Settings/VPN & Device management and turn off the phone VPN in there and it started to work again.
Just to confirm I still have ExpressVPN on it was just the internal VPN of the phone which I had to turn off manually. There is obviously a conflict when using a third party VPN when the one on the phone is on.
Good, that was in my check list. Handy to know it may require multiple steps for some.
AppStore
