Roaming data traffic with Data connection off

Hi!

I just changed my phone to an iPhone 14 Pro a few weeks ago.

Last week I've been in vacation, visiting 2 different countries outside European Union (me being a EU citizen with a subscription to Vodafone career).

When I got back home, I checked my extra cost with Vodafone and it seems that I've had some traffic on roaming, so I tried to investigate how this happened.


Whenever I travel outside of Europe, I am careful to uncheck "Data roaming" in settings, which I also did this time:


Of course, I did this before leaving the country. Also, I did not activate the Data connection in the foreign country for sure.

Even if I did this, it seems that I have some roaming traffic registered by both Vodafone and my iPhone:


How is this even possible? So with Roaming data Off and Data connection off, I've had some small traffic. According to Vodafone, the traffic was done at first heartbeat of the phone to the network (when I opened my phone in the foreign country, or countries, because it happened for both of the cuntries I visited). Strange thing is that when I came back to the first visited country, at the end of my vacation, it didn't happened again.


It's the first time this phone gets out of the country so it's out of the question that the data is older. For sure the roaming traffic is from the previous 2 weeks (since I changed it) and this is the only time that I was our of the country. So for sure, with Data off and roaming data off, my iphone had managed somehow to activate the data plan and transfer those few KB (when I started the phone). Also, for sure I did not, by mistake, activated the data connection (and even if I did, having the roaming data deactivated, should prevent traffic - but for sure I didn't activated the data).


If it's important, I am using an eSIM, not a physical SIM card.

Any opinion on this problem? Should I get my phone checked? The thing is that I don't want this to happen again in the future, so I am trying to undestand if I have to send my phone in service for a check (although I don't know how they will be able to check this).


Thank you!

iPhone 14 Pro, iOS 16

Posted on May 3, 2023 7:39 AM

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3 replies

May 5, 2023 1:11 PM in response to laurentiu86

Hi laurentiu86,


It sounds like you were accruing roaming charges when traveling internationally. We know how important this is for you, and we will help get you to the right place to find a resolution.


This support article explains what you needed to do before traveling: About cellular data roaming options for your iPhone and iPad - Apple Support


If you followed these steps prior to your travel, then we will need to refer you to your wireless provider for continued assistance. More info about contacting them can be found here: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support


Farewell!

May 6, 2023 2:09 AM in response to Mike_P1

Thank you for your reply, Mike.

As I already said, I did not connect to mobile data and my data in roaming was anyway deactivated.

I am using an eSIM from Vodafone Romania and I traveled to Turkey and Senegal.

One thing that I noticed is that the data traffic only appeared on the first entrance to the country, because when going back home, I got in Turkey again but with no extra data traffic this time.


Thank you.

Mar 31, 2024 12:09 AM in response to laurentiu86

I’m experiencing the same problem. I have been traveling internationally for the past decade for work without any unwanted data roaming usage. Starting sometime in 2023, after an iOS update, I have been hit by data roaming charges from the carrier while my ‘data roaming’ has been turned off and the iPhone has been on Wi-Fi the whole time. Called Apple and they couldn’t figure it out. I suspect it is due to the new find my iPhone function sending ping’s to Apple in the background.

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Roaming data traffic with Data connection off

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