Roaming charges with roaming turned off. Apple reimbursement?

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Roaming charges with roaming turned off. Apple reimbursement?

many similar threads exit already. The forum ask me to write a new question. Apologies.

iPhone 14. physical SIM + eSIM. Trip to Montenegro (outside EU). Data roaming turned OFF and phone not touched.

I phone still connects several times a day. 1-4x day, almost every day, only 1kb each time. Still, Carrier charges 60ct each time. 20€ roaming charges through the chimney (or antenna ?).

Local roaming partner did record the connections, so my carrier charges (excessive) roaming fees.

Reading the forum, many people have the same problem. ‚Roaming off’ does not mean roaming is off and iPhone does not use any data. It’s an iPhone thing…

Has anyone tried to make Apple liable and get the roaming charges reimbursed?

iPhone 12, iOS 16

Posted on Aug 22, 2023 2:27 PM

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Lawrence Finch

Level 10

203,772 points

Aug 22, 2023 2:45 PM in response to Seb1177

No, Apple will not reimburse you. That usage is text messages to Apple’s FaceTime and iMessage server, not roaming data. The only way to prevent it is to log out of iMessage and FaceTime (not just turn them off).

Your roaming network provider is not an Apple partner. That means they can charge for the international SMS messages that are used to activate and maintain your FaceTime and iMessage. Unless you want to pay for daily international text messages to Apple’s server in the UK you should log out of FaceTime and iMessage. Note that turning them off is not sufficient; you must actually log out.

FaceTime: Go to Settings/FaceTime, turn it on if it is off, tap on your Apple ID and tap Sign Out

iMessage: Go to Settings/Messages, turn it on if it is off, tap on Send & Receive, then your Apple ID, and tap Sign Out

Two more international texts will be sent after you do this, but they should then stop.

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Roaming charges with roaming turned off. Apple reimbursement?

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