Apple ID locked

I need to sign in to Apple Store but it’s locked

iPhone X, iOS 16

Posted on May 3, 2023 3:12 PM

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Question marked as Best reply

Posted on May 3, 2023 3:24 PM

Start here, please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



2 replies
Question marked as Best reply

May 3, 2023 3:24 PM in response to _Sarah17

Start here, please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



May 3, 2023 4:46 PM in response to _Sarah17

Hello,


You say you have a "locked" ID which means it is very likely this message: "You cannot login because your account has been locked". You must contact Apple for help. This is not something you can fix yourself. Apple provides this contact link for this specific issue --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


__

The above is based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Apple ID locked

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