Hello I can’t use “ADD” or “ ” buttons in Apple wallet, can u help me to solve this issue?

Hello Kristine1995,

If you're having an issue with adding cards to Wallet try the steps below for help with that.

1. "Check that you're able to use Apple Pay:

• Contact your card issuer to see if they support Apple Pay.
• Update to the latest version of iOS, watchOS, or macOS.
• Confirm that you have Face ID, Touch ID, or a passcode set on your device. 
• Make sure that you are in a supported country or region.
• Check that your device is compatible with Apple Pay.

2. Check for service outages or connection issues.

3. Contact your bank or card issuer if you see the following error messages while adding your card to Apple Wallet: 

• Could Not Add Card 
• Invalid Card 
• Card Device Limit 

Apple does not approve or decline cards for use with Apple Pay. If your card was declined, contact your bank or card issuer.

If you need help adding a card, learn how to set up Apple Pay."

If you can't add a card to Apple Wallet to use with Apple Pay - Apple Support

If the issue you're having isn't about adding cards to Wallet provide us with more details so we can point you in the right direction for resolution.

Thank you for using Apple Support Communities.

Take care!