My wife’s iPhone will not respond when the volume up volume down and power button are pressed in sequence to initialise a reboot. One of the apps shut don unexpectedly and I want to reboot the phone. The phone does not shut down and the apple logo does not appear. Any ideas?
[Re-Titled by Moderator]
iPhone 13 mini
See these correct gestures:--> Put it on charge for at least half an hour, then, keeping it plugged in:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
If you still cannot force restart that iPhone, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
See these correct gestures:--> Put it on charge for at least half an hour, then, keeping it plugged in:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
If you still cannot force restart that iPhone, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
On your products list (at the bottom of your original question), it appears as an iPhone 13 Mini.
But... no worries, as far as a forced restart procedure is concerned, there are no differences between 13 Mini and 13 Pro.
Giulio
Don’t know why the moderator retitled my question it’s an iPhone 13 Pro not mini. Thanks for the info I’ll try again later and then contact apple if it does not work
Forced restart does not work on iPhone 13 Pro.
