Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JCK946
JCK946 Author
User level: Level 1
8 points

Mail messages appear blank

I'm helping a friend with a frustrating iPhone Mail problem (iPhone 14, iOS 16.4.1(a)). As of a few days ago, her Mail app displays blank messages, no content. If we go to app switcher and quit the Mail app, then relaunch it, message content displays again. After she sends an email from her phone, the emails in her inboxes go blank again. I see a lot of forum discussion of similar symptoms going back a few years. We have tried all the suggestions I've seen but the problem persists. Before we erase all content & settings and rebuild her phone setup from scratch, checking to see if there are any other solutions to try. Here's what we've already done:


  • installed iOS updates
  • Force-reboot the phone (as well as normal restarts)
  • Reset All Settings
  • Delete and reinstall Mail app, re-add mail accounts
  • Tested on WiFi and cellular data


Thanks for any suggestions.


Posted on May 4, 2023 12:25 PM

Reply
Question marked as Top-ranking reply
User profile for user: kaj0103
kaj0103
User level: Level 1
17 points

Posted on Jun 9, 2024 11:00 PM

Having the same issue here. Messages appear blank in the list and if I go into a message that is blank as well, not just no text but whole app just looks like it can’t present text.


This is very strange behaviour.


has anyone resolved this at all?

View in context

Similar questions

4 replies

Mail messages appear blank

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up