Preventing Unwanted Subscriptions

Ive been being charged for subscriptions to Apple TV and Dropbox, but didn’t want either nor did I realize I was being charged for these monthly. How can I get a full refund for both unwanted subscriptions? How do I ensure that it doesn’t happen again? And how do I update my password if the phone number on file is no longer my number so I cannot access it?

iPhone 11, iOS 16

Posted on May 4, 2023 10:05 PM

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2 replies

May 5, 2023 2:30 AM in response to BrookeLovesApple

Many free trials would transition over to a paid subscription after the trial, if not canceled on time. Could that have happened?


  1. First cancel any subscription on your Apple ID account that you do not want to continue, if not already done so. If you want to cancel a subscription from Apple - Apple Support
  2. Next, you may request for a refund, if you think you qualify for that. I think they will ask why. Request a refund for apps or content or subscriptions that you bought from/​through Apple - Apple Support


Change your Apple ID password - Apple Support

Manage two-factor authentication for your Apple ID from iPhone - Apple Support

Two-factor authentication for Apple ID - Apple Support

Get a verification code and sign in with two-factor authentication - Apple Support

Apple ID support - Official Apple Support

Trusted phone numbers apply when you do not have an Apple device with that Apple ID account. Else the verification codes are send to you trusted Apple devices as OS notification online, not using phone numbers.

You may edit trusted phone numbers on the Apple ID site, and that will likely invoke TFA: Manage your Apple ID - Apple.


Contact Apple Support if you need additional assistance from an Apple Support staff member.

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Preventing Unwanted Subscriptions

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