I can't reset my Apple Watch.

I have an Apple Watch Series 5 and I cannot for the life of me remember the passcode. I though I could just reset it easy with the instructions on the website but those haven't been working for me either. It says that it cannot connect to the Apple Watch and to check if it's on airplane mode, is on, etc.

I also cannot get off the passcode screen either. When it opens, it's stuck on that screen. I can't move to the screen with the time and battery. I've been lost for so long, what can I do?

Apple Watch Series 5, 7

Posted on May 4, 2023 10:02 PM

Top-ranking reply

ace1018

Community Specialist

Posted on May 7, 2023 2:54 PM

Hello zenaslep,

If you forgot your Apple Watch passcode, you'll need to reset it. To reset your Apple Watch, we recommend following the steps here: If you forgot your Apple Watch passcode - Apple Support

These steps will be the most helpful:

How to reset your Apple Watch if you forgot your passcode

1. Put your watch on its charger and keep it there until you complete these steps.

2. Press and hold the side button until you see the power button in the upper-right corner of the display.

3. Press and hold the Digital Crown until you see Erase all content and settings.

4. Tap Reset, then tap Reset again to confirm.

5. Wait for the process to finish, then set up your Apple Watch again. When asked, restore from a backup.

Thanks.

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I can't reset my Apple Watch.

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