Family member role changing

I can't to change family role for my wife from adult to Parent/Guardian. And she can't add her card to payment option...

Posted on May 5, 2023 5:03 AM

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Question marked as Top-ranking reply

Posted on May 5, 2023 6:34 AM

Follow this shortcut to the section of the document about how to choose a second approver --> Approve what kids buy with Ask to Buy - Apple Support


If that isn't working, here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support





2 replies
Question marked as Top-ranking reply

May 5, 2023 6:34 AM in response to rublivskyy

Follow this shortcut to the section of the document about how to choose a second approver --> Approve what kids buy with Ask to Buy - Apple Support


If that isn't working, here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support





May 5, 2023 6:35 AM in response to rublivskyy

The payment issue is completely unrelated (and would have best been posted in a different topic).


Only one person, the Organizer, can (and must) have a card, but the Organizer can avoid having this charged by others by having others make sure they have adequate personal balance to cover their purchases. Other family members can only pay for things by using their personal balance or by letting the remainder automatically roll over to the Organizer's payment method (but not the Organizer's personal account balance).


The alternative is described in this document: Add a family member to your shared subscriptions - Apple Support

"If you're the family organizer and you don't want to pay for family members' purchases and subscriptions, you can turn off Purchase Sharing [ How to share purchases with your family - Apple Support ]. When Purchase Sharing is turned off, everyone must use their own payment method. When Purchase Sharing is turned off, family members can share subscriptions, but they can't share individual purchases like apps or books."


=Full details=

From: How to share purchases with your family - How to share purchases with your family - Apple Support

"When you turn on purchase sharing, everyone in your family gets access to apps, music, movies, TV shows, and books that family members buy. The family organizer is billed for family members' purchases."

Ideally the second sentence would also mention that others can still pay for their own items, they just have to use personal account balance to do so (it is mentioned if you go to the tiny footnote near the bottom of the page and follow the link there). Turning on purchase sharing simply activates the feature whereby if a family member does not have adequate personal balance to pay for something then the organizer's payment method (e.g., credit card) will be charged.

Read the document for the link to "learn how purchases are billed if a family member has Apple ID balance" ( How apps, content, and subscriptions from Apple are billed - Apple Support ). This tells you how it works. Essentially the payment method for Family Sharing is automatic:


1. If anybody in the family buys or subscribes to something, Apple first attempts to charge the item to that individual's Apple Account (Apple ID) balance, if any.

2. If a family member does not have enough personal Apple Account balance, any excess will be charged to the Family Organizer's primary payment method (usually a card of some kind). The Organizer's personal balance will not be used for purchases made by other family members. If it cannot bill the primary payment method, the Organizer will need to make another payment method the primary method.


Also note: "Some purchases, including gifts, can't be billed to Apple ID balance and will be charged to the family organizer's payment method." "Some subscriptions might not be charged to Apple ID balance."


Ref:

- Family purchases and payments - How to share purchases with your family - Apple Support

- How apps, content, and subscriptions from Apple are billed - How apps, content, and subscriptions from Apple are billed - Apple Support

- Check your Apple ID balance - Check your Apple Account balance - Apple Support

- Add a payment method to your Apple ID - Add a payment method to your Apple ID - Apple Support

Adding funds to your Apple ID balance:

- How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

- Add money to your Apple Account balance - Apple Support



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Family member role changing

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