recently Icloud no longer works on my PC with Windows 11

Hello, recently Icloud no longer works on my PC with Windows 11. When I enter the correct password appears a box with a red cross. If I enter the password intentionally wrong (to check) comes the message "wrong password", which is then correct. So apparently the system can distinguish between wrong and correct password. However, I still can't get into Icloud. Thank you very much for your help.


Regards Rico

Windows, Windows 10

Posted on May 5, 2023 7:42 AM

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Question marked as Top-ranking reply

Posted on May 8, 2023 12:58 PM

Hello RicoRZ,

Thank you for posting to the Apple Support Communities. 


Start here for instructions to identify and Resolve issues between iCloud for Windows or iTunes and third-party security software. It can also help to restart your PC and install any available Windows software updates. 


If the issue continues, check if you can sign in at the Apple ID website or Change your Apple ID password. If the issue appears to be related to your account, please contact Apple Support directly for more help. 


All the best! 

1 reply
Question marked as Top-ranking reply

May 8, 2023 12:58 PM in response to RicoRZ

Hello RicoRZ,

Thank you for posting to the Apple Support Communities. 


Start here for instructions to identify and Resolve issues between iCloud for Windows or iTunes and third-party security software. It can also help to restart your PC and install any available Windows software updates. 


If the issue continues, check if you can sign in at the Apple ID website or Change your Apple ID password. If the issue appears to be related to your account, please contact Apple Support directly for more help. 


All the best! 

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recently Icloud no longer works on my PC with Windows 11

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