Is this a real notice from Apple?

Just received a notice from apple stating my iPad is frozen because someone is trying to hack my iPad. Is this true? Please let me know asap. This was a notification from Apple themselves.

Is this a real notice from Apple. How do I correct it?


[Re-Titled by Moderator]


iPad mini, iOS 9

Posted on May 5, 2023 11:03 AM

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Question marked as Best reply

Posted on May 5, 2023 11:14 AM

Appl would not send anything like that, this is a webpage trying to fool you.


More info:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


To solve it:


Close the offending page

Open and close tabs in Safari on iPad - Apple Support


If that does not work try

Quit and reopen an app on iPhone - Apple Support


And if that does not work try to restart the phone

Turn iPhone on or off - Apple Support


If still you cant resolve:

Contact Apple for support and service - Apple Support





Hope this helps!

2 replies
Question marked as Best reply

May 5, 2023 11:14 AM in response to JimT510

Appl would not send anything like that, this is a webpage trying to fool you.


More info:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


To solve it:


Close the offending page

Open and close tabs in Safari on iPad - Apple Support


If that does not work try

Quit and reopen an app on iPhone - Apple Support


And if that does not work try to restart the phone

Turn iPhone on or off - Apple Support


If still you cant resolve:

Contact Apple for support and service - Apple Support





Hope this helps!

May 5, 2023 12:56 PM in response to JimT510

It’s a scam. Apple will never contact you to inform you of an account or device lockout.


See >>> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Don’t respond to, or engage with, the message. Certainly do not, under any circumstances, attempt to contact anyone using the contact details that may have been provided.


Alerts of this nature are designed to scare the unwary into giving away sensitive information - or to fool you into doing something that you shouldn’t - usually to defraud you financially.


If you suspect that your AppleID has been compromised, follow the advice outlined here:

If you think your Apple ID has been compromised - Apple Support

Is this a real notice from Apple?

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