Phone not receiving text from one person
I am not receiving messages from 2 people on my phone and have done everything possible. Any ideas?
iPhone 11
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am not receiving messages from 2 people on my phone and have done everything possible. Any ideas?
iPhone 11
I have been reviewing support articles from other users with similar problems, but there was not much feedback for a resolution. Here are some suggestions that I did find:
In regards to the photo of the conversation, it shows 2 other people are in the group chat. Are you either RS or KB? Just wondering if you left the group chat or another user removed you. I included the support articles for leaving and adding people to group chats just for a quick reference, but you are probably already familiar with them.
Leave a group text message thread on your iPhone or iPad - Apple Support
Add and remove people in group text messages on your iPhone or iPad - Apple Support
This must be very frustrating, hoping a solution will be found.
I have been reviewing support articles from other users with similar problems, but there was not much feedback for a resolution. Here are some suggestions that I did find:
In regards to the photo of the conversation, it shows 2 other people are in the group chat. Are you either RS or KB? Just wondering if you left the group chat or another user removed you. I included the support articles for leaving and adding people to group chats just for a quick reference, but you are probably already familiar with them.
Leave a group text message thread on your iPhone or iPad - Apple Support
Add and remove people in group text messages on your iPhone or iPad - Apple Support
This must be very frustrating, hoping a solution will be found.
Go to Settings > Messages and make sure "Send as SMS" is checked. Also under "Send & Receive", make sure to check all options under the Receive section, so other user can send you messages from either your phone number or Apple ID. Under the "Start New Conversation" section, usually just your phone number is checked.
Hmmm…maybe? I think they both have iPhones but here’s the screenshot one of them sent me of what they see. I can’t see anything from them in group chat. My message shows up for them in black and so does one of theirs. And yes you’re correct I have start a new conversation set to use my phone number.
Are you able to isolate if it is an iMessage with blue bubble or SMS with green bubble? I'm assuming you are using iMessage and have it on in settings.
I wonder if the person who you do not see the message from has the "Send as SMS" shut off and in a group chat scenario with another person that has an Android phone would change the group chat to SMS. Although in this situation, you would not be the only one not seeing their messages.
To confirm, you do have the setting to start a new conversation to use your phone number, not your Apple ID?
If you send them a message and they reply to it, does it show up?
Yes…
I don’t get the group chats with two people and they can’t see my replies..however I can text back and forth with one of the people individually. This is so weird.
If I send one of the two people a message and they reply it does not show up…
Thank you this is helpful, I had tried that already but after seeing your answer I checked again and the settings are all accurate
Also yes I have iMessage turned on…thank you
Phone not receiving text from one person