Can’t see subscription

I can’t see a subscribe that I’ve had for over a year. Where did it go?

iPhone 11, iOS 16

Posted on May 6, 2023 10:17 AM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2023 10:25 AM

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


On your iPhone you can check /search.

Go to -> Settings -> tap your profile -> tap Media and purchases -> View account -> log in.

Scroll to and tap -> Purchase history -> tap the last  90 days.

You will then see a list of 'years' and you can select a year to view.

 

You should know approximately what year you purchased.

3 replies
Question marked as Top-ranking reply

May 6, 2023 10:25 AM in response to freda09

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


On your iPhone you can check /search.

Go to -> Settings -> tap your profile -> tap Media and purchases -> View account -> log in.

Scroll to and tap -> Purchase history -> tap the last  90 days.

You will then see a list of 'years' and you can select a year to view.

 

You should know approximately what year you purchased.

May 6, 2023 10:50 AM in response to freda09

I see my history and this subscription was just renewed last month

I got an email saying something went wrong with Apple payment for renewal.

You got an email from Apple?

Which default payment method do you use?


If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

 

See also the following Apple articles: ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


or Click here for more support and assistance.

 

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Can’t see subscription

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