my mobile number is linked to unknown apple id

My mobile number is verified linked with an unknown person with his apple id i need help.

iPad mini, iOS 9

Posted on May 7, 2023 6:48 AM

Reply
18 replies

May 7, 2023 8:05 AM in response to Bassamdfx

Yes, contact your carrier and ask: what or which cooling-off period they use.

Since when did you have that phone number?


It is possible that your number is 'known' to Apple, may have been used/linked to another Apple ID.

An explanation of cooling-off period in my region:

There is a difference: by law there is no 'cooling off period'. 

Vodafone writes in a response that original Vodafone numbers, ie numbers purchased by Vodafone from ACM (Authority for Consumers & Markets), will go back into circulation after approximately nine months; six months applies to T-Mobile. Hi and Tele2 are talking about three months. KPN indicates that there is no term, which means that 'a telephone number that becomes available today may possibly be issued again tomorrow'. The procedure after terminating a subscription is always the same, whether it concerns death or other reasons.



May 8, 2023 11:11 PM in response to Bassamdfx

1.

To be sure, check if your phone number is associated with your Apple ID.

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com

  • edit / update your trusted phone number.

 

2.

I can't receive an mobile verification code to my number.

See -> Get sent a verification code and sign in with two-factor authentication

Get sent a verification code and sign in with two-factor authentication – Apple Support (UK)

 




May 9, 2023 2:39 AM in response to Bassamdfx

As posted:

A private phone number is linked to your private / primair Apple ID.

A work phone number is linked to your work email address, which is name@company.xxx

You must have a private iPhone and a work iPhone.


So check:

What is your private / primair Apple ID and link that to your private phone number.


What you need to do is: read the whole thread again.

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



May 9, 2023 1:55 AM in response to Raicya

My only apple id is this who i reply to yours from him it's associated with my old mobile number.

I'm buying a new mobile number & need to register with new apple id for company work.

Give me.

Your request could not be completed at this time.


This phone number cannot be used at this time. Try again later.


OK


I can't receive an mobile verification code to my number.


This issue is for some apps specifically iCloud & DHL others works correctly normally example BOTIM; WhatsApp; Telegram.


Attention the issue is not from my mobile sms settings because I can receive sms verification code for other apps example BOTIM; WhatsApp; Telegram; Tiktok.


I contacted my mobile carrier they tell me that your mobile number work correctly this issue is not from him you should contact apple support.




May 9, 2023 1:54 AM in response to Bassamdfx

My only apple id is this who i reply to yours from him it's associated with my old mobile number.

I'm buying a new mobile number & need to register with new apple id for company work.


That is the problem.

A private phone number is linked to your private / primair Apple ID.

A work phone number is linked to your work email address, which is name@company.xxx

You must have a private iPhone and a work iPhone.



May 9, 2023 2:42 AM in response to Raicya

I want to register with a new account for myself not for company work with my XXXXXXX@hotmail.com

Give me

Your request could not be completed at this time.


This phone number cannot be used at this time. Try again later.


I' m missed Sorry this new number isn't for company work i have already an previously an mobile number associated with my email work.


May 9, 2023 3:03 AM in response to Raicya

I want to register with a new account for myself not for company work with my XXXXXXX@hotmail.com


Give me


Your request could not be completed at this time.




This phone number cannot be used at this time. Try again later.




I' m missed Sorry this new number isn't for company work i have already previously an mobile number associated with my email work.


[Personal Information Edited by Moderator]

May 9, 2023 10:08 AM in response to Bassamdfx

I'll try to explain one more time, based on your information:

1.

You new number is a private phone number is linked to your private / primair Apple ID.

2.

You previously mobile number that is associated with your email work, is your work phone number that is linked to your work email address, which is name@company.xxx


For the phone number that does not work, you must contact the relevant carrier.

Or contact your company - IT department.



We cannot help you, we are also users of Apple products & services like you.



Nov 17, 2023 7:57 AM in response to Bassamdfx

I used to be like you are now.

And i accidently figure it out the way to solve my issue.

I do not know if your case like mine but i didn't receive the code to pass the two steps verification procedure despite the fact that i had received the code to reset my Apple ID.

If you are like i used to be, my suggestion is to turn off the VPN app.

The system could reconize your number as usual.



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my mobile number is linked to unknown apple id

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