Mail popup won't go away

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Level 1

30 points

Mail popup won't go away

Has anyone seen anything like this. I can't get it to stop. I have to quit Apple Mail and reopen it when I want to check my messages.

[Image Edited by Moderator to Remove Personal Information]

Mac mini, macOS 11.6

Posted on May 7, 2023 8:10 AM

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Answer 1

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den.thed

Level 9

77,674 points

May 8, 2023 1:52 PM in response to Don T

Remove the e-mail account from Mail and then add it back to Mail.

see > Add or remove email accounts in Mail on Mac - Apple Support

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Answer 2

Don T Author

Level 1

30 points

May 8, 2023 3:28 PM in response to den.thed

Thanks for the advice. I have all kinds of problems with Cox. I removed the account, then went to the webmail page for them. Changed the password, but...

As you can see in the screenshot, when I enter the new password in Mail>Preferences>Accounts it rejects the new password. Not the first time this has happened. I'll give it some time.

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Answer 3

den.thed

Level 9

77,674 points

May 8, 2023 5:03 PM in response to Don T

You're welcome.

Sounds like Mail is loading all of your Mail that is stored on the Cox server and I believe that you should used IMAP instead of POP for the Account Type.

Do you remember if you were using IMAP or POP before?

see > https://www.cox.com/residential/support/email-server-settings.html

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Answer 4

Don T Author

Level 1

30 points

May 8, 2023 12:57 PM in response to den.thed

I understand now. Didn't mean to be rude. I've attached another screenshot with the email account hidden. This is a huge mystery to me and any advice would be most appreciated.

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