Since update 16.3.1 my iPhone 13pro Face ID works and sometime doesn’t.

Why does Face ID work and then stop working since update 16.3.1

i thing this is an Apple problem

Posted on May 7, 2023 8:55 AM

Reply
3 replies

May 10, 2023 11:50 AM in response to Dfli01

Hello Dfli01,


There are some basic troubleshooting you can take to try to resolve the issue. To do that, we recommend following the steps here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


These steps may help:

1. Check for updates
2. Check your Face ID settings
3. Check that nothing is covering the TrueDepth camera
4. Make sure that your face isn't blocked
5. Make sure that you're facing the TrueDepth camera
6. Restart your device
7. Add an alternate appearance
8. Reset Face ID
9. Get service


For more information on those steps, check out the article we linked above.


If you're getting a specific error message, go ahead and tell us what you're seeing.


Thanks.

May 11, 2023 6:07 AM in response to ace1018

Thanks for the reply ace1018,I’ve tried all those things many times the last few weeks. The Face ID does work some of the time. Some times I can tap the top of the screen and it works.

Works a few times and then doesn’t. Also I noticed when I tried to set up Face ID sometimes it doesn’t allow me , you gave the square with your picture but says face not in frame, and to lower or higher, and doesn’t go to the circle where you rotate your face.

what’s really bothers me is when Face ID isn’t working you have to look up password on your apps.

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Since update 16.3.1 my iPhone 13pro Face ID works and sometime doesn’t.

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