You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My daughter recently passed away. We have her iPhone 11 but entered an incorrect pass code so the phone is locked. It hasn't been used in over 6 months. We charged it and would like to open it to retrieve photos and videos of her two children and her. How do I do this without erasing all those precious memories on the phone?
iPhone 11
First of all, sincerely condolences on the passing of your daughter. We’re not supposed to outlive our children.
See the following link for help in getting her iPhone data.
How to request access to a deceased family member's Apple account - Apple Support
First of all, sincerely condolences on the passing of your daughter. We’re not supposed to outlive our children.
See the following link for help in getting her iPhone data.
How to request access to a deceased family member's Apple account - Apple Support
Very sorry for your loss. Please follow the instructions in the Apple Support document liked above your name.
Unlock deceased daughter's iPhone to get her children's photos and videos
