M1 IPad Pro 12.9" shuts off and then when reboots the screen is super blurry.

This first happened a few days ago when I was using the IPad like usual when it just shut off, it took a while to reboot and when it did the screen was super blurry and dark. I then erased the IPad from FindMy using my IPhone which erased all the data on the IPad and then went back to normal again for a few days. Now today it shut off again, rebooted and the screen went blurry and dark once again, I erased the data once again and it went back to normal for a few minutes but has now shut off again. Has anyone else had a similar experience? or any long-term solutions for this problem?


When it's blurry and dark, the Apple logo is blurry and dark when booting up, and the home screen is also blurry and dark however I can still enter the passcode, swipe through the menus, etc despite it being blurry and dark. However, when I try to open an app the screen is filled with a very dim white.


There is no physical damage to the IPad at all and has never been dropped.


I am constantly force rebooting it and it seems that it randomly decides to fix itself. I have fully erased the IPad so that it's in a state where it's like new to see if this will fix the problem.

iPad Pro, iPadOS 16

Posted on May 9, 2023 7:49 AM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2023 7:59 AM

As described, your iPad may have a hardware fault.


You might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Official Apple Support


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If repair or other remedial action is required, you’ll be in the best possible place to explore your options:

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

May 9, 2023 7:59 AM in response to Jom24

As described, your iPad may have a hardware fault.


You might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Official Apple Support


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If repair or other remedial action is required, you’ll be in the best possible place to explore your options:

Genius Bar Reservation and Apple Support Options - Apple

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M1 IPad Pro 12.9" shuts off and then when reboots the screen is super blurry.

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