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My iPhone 14 pro’s screen is frozen and forcing a reset doesn’t fix it . Any suggestions?

My iPhone 14 pros screen is frozen and a forced reset doesn’t fix it

iPhone 14 Pro

Posted on May 9, 2023 5:14 PM

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Question marked as Best reply

Posted on Jan 11, 2024 10:50 PM

My iPhone 14 pro is frozen and forcing a reset and restore won’t fix it

15 replies

May 9, 2023 5:26 PM in response to Mglasgow95

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

May 15, 2024 9:15 AM in response to Acebaldwingala

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

My iPhone 14 pro’s screen is frozen and forcing a reset doesn’t fix it . Any suggestions?

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