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these keep turning off after i close settings and i dont know why

iMac 21.5″, macOS 13.4

Posted on May 10, 2023 8:21 AM

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Posted on May 15, 2023 1:31 AM

Now that I have been able to read the report on my mac and not on my tiny iPhone screen, I can go through it more thoroughly.


You are booting your mac from an external USB 3 drive, and have an OS installed on the internal SSD.

This is not ideal, as the external drive is much slower.

The internal drive is split into about 190GB+60GB, and the 190GB partition is full - that was my earlier confusion.


Still, you should consider organizing stuff so that you can use the much faster internal SSD as your boot drive.



I see that at some point installed "cleanmymac" on this machine. This is regarded as tantamount to malware by many of us here who have seen the damage it can do. It does not seem to be installed now, but please avoid this creepy thing.


There have been at least two kernel panics, which may have been due to a hardware issue.


Do you have Catalina installed in the internal drive and Ventura in the external?



At this point, my strong recommendation is to make sure that you have everything backed up, then erase the internal drive, install a clean Ventura system and if you choose to migrate, bring back ONLY the user accounts.

Test this clean system, then gradually install any applications that you really need. Do not install anything that claims to "clean", "optimize" or "speed up" your mac.



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May 15, 2023 1:31 AM in response to Luis Sequeira1

Now that I have been able to read the report on my mac and not on my tiny iPhone screen, I can go through it more thoroughly.


You are booting your mac from an external USB 3 drive, and have an OS installed on the internal SSD.

This is not ideal, as the external drive is much slower.

The internal drive is split into about 190GB+60GB, and the 190GB partition is full - that was my earlier confusion.


Still, you should consider organizing stuff so that you can use the much faster internal SSD as your boot drive.



I see that at some point installed "cleanmymac" on this machine. This is regarded as tantamount to malware by many of us here who have seen the damage it can do. It does not seem to be installed now, but please avoid this creepy thing.


There have been at least two kernel panics, which may have been due to a hardware issue.


Do you have Catalina installed in the internal drive and Ventura in the external?



At this point, my strong recommendation is to make sure that you have everything backed up, then erase the internal drive, install a clean Ventura system and if you choose to migrate, bring back ONLY the user accounts.

Test this clean system, then gradually install any applications that you really need. Do not install anything that claims to "clean", "optimize" or "speed up" your mac.



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May 10, 2023 8:58 AM in response to huckleberry160

These should default to on, both in any case the option you chose should stick.


Try doing this in Safe Mode. Does the option stick?

Restart normally again. Does it stick?


Either you have a corrupted preference file, or some third party system modification is blocking this.

Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

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May 14, 2023 2:22 PM in response to huckleberry160

Please disregard my previous post about the disk space. There is full disk but it’s not the current running OS disk. I jumped the gun on that because I was not expecting to see to drives with OS installed.


You do have configuration profiles - and they are probably what is blocking those settings. Is this a managed mac? A home mac does not usually have configuration profiles. Please elaborate on that.

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May 14, 2023 12:14 PM in response to Luis Sequeira1

Nothing worked for me but here is the file

EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-05-14 14:11:21 Download EtreCheckPro from https://etrecheck.com Runtime: 3:31 Performance: Excellent Problem: Other problem Description: â Automatically allow built-in software to receive incoming connections â and â Automatically allow downloaded signed software to receive incom ing connectionsâ keeps turning off after I close the System Settings a pp Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) Status: Supported iMac Model: iMac19,2 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0256L 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 [APFS Container] 315 MB disk1 [APFS Virtual drive] 315 MB (Shared by 0 volumes) disk0s2 [APFS Container] 190.00 GB disk2 [APFS Virtual drive] 190.00 GB (Shared by 6 volumes) disk2s1 - Macintosh HD (APFS) (18.10 GB used) disk2s2 - Macintosh HD - Data (APFS) (159.71 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (3.64 GB used) disk2s4 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s5 - VM (APFS) [APFS VM] (1.07 GB used) disk2s6 - Update (APFS) (73 MB used) disk0s3 [APFS Container] 60.68 GB disk3 [APFS Virtual drive] 60.68 GB (Shared by 0 volumes) disk4 - ASMT USB 3.0 Destop H 500.11 GB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 499.90 GB disk5 [APFS Virtual drive] 499.90 GB (Shared by 6 volumes) disk5s1 - M************* - Data (APFS) [APFS Virtual drive] (118.02 GB used) disk5s2 - Preboot (APFS) [APFS Preboot] (1.90 GB used) disk5s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk5s4 (APFS) [APFS Container] (9.08 GB used) disk5s4s1 - M***********D (APFS) [APFS Snapshot] (9.08 GB used) disk5s5 - Update (APFS) (1 MB used) disk5s6 - VM (APFS) [APFS VM] (1 MB used) Mounted Volumes: disk2s1 - Macintosh HD Filesystem: APFS Mount point: /Volumes/Macintosh HD Encrypted Read-only: Yes Used: 18.10 GB Shared values Size: 190.00 GB Free: 6.13 GB disk5s1 - M************* - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 118.02 GB Shared values Size: 499.90 GB Free: 369.60 GB Available: 410.63 GB disk5s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.90 GB Shared values Size: 499.90 GB Free: 369.60 GB disk5s4s1 - M***********D [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.08 GB Shared values Size: 499.90 GB Free: 369.60 GB Available: 410.63 GB disk5s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 1 MB Shared values Size: 499.90 GB Free: 369.60 GB disk5s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 499.90 GB Free: 369.60 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en4: iPhone System Software: macOS Ventura 13.3.1 (22E772610a) Time since boot: Less than an hour Safe Mode: Enabled Configuration Profiles: This computer may have configuration profiles installed. Notifications: EtreCheckPro.app one notification Keka.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/Resolution Menu.app/Contents/Library/LoginItems/Resolution Menu Helper.app Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Apps: 11 Applications: 514 apps 26 x86-only apps 11 unsigned apps Kernel Extensions: /Applications/VMware Fusion.app [Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.20.8.0 (20.8.0) [Not Loaded] vmnet.kext - com.vmware.kext.vmnet (13.0.2) System Launch Daemons: [Not Loaded] 42 Apple tasks [Loaded] 193 Apple tasks [Running] 152 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 212 Apple tasks [Running] 162 Apple tasks Launch Daemons: [Loaded] com.bearisdriving.BGM.XPCHelper.plist (Kyle Neideck - installed 2023-04-17) Executable: /usr/local/libexec/BGMXPCHelper.xpc/Contents/MacOS/BGMXPCHelper [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2023-04-10) Executable: /Library/PrivilegedHelperTools/com.crystalidea.macsfancontrol.smcwrite [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2023-04-20) Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-04-17) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2023-04-20) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck User Launch Agents: [Not Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2023-04-10) Executable: /Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini [Not Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-04-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Not Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-04-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Not Loaded] com.lwouis.alt-tab-macos.plist (Louis Pontoise - installed 2023-05-14) Executable: /Applications/AltTab.app/Contents/MacOS/AltTab [Not Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2023-04-25) Command: ~/Library/Application Support/Steam/SteamApps/steamclean Public User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2023-05-02) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Loaded] CheatSheet (Stefan Fuerst - installed 2023-04-10) Application /Applications/CheatSheet.app [Not Loaded] LauncherApplication (App Store - installed 2023-04-30) Modern Login Item /Applications/Hidden Bar.app/Contents/Library/LoginItems/LauncherApplication.app [Loaded] Macs Fan Control (Ilya Parniuk - installed 2023-04-16) Application /Applications/Macs Fan Control.app [Not Loaded] RaycastLauncher (Raycast Technologies Inc - installed 2023-04-18) Modern Login Item /Applications/Raycast.app/Contents/Library/LoginItems/RaycastLauncher.app [Not Loaded] RectangleLauncher (Ryan Hanson - installed 2023-05-02) Modern Login Item /Applications/Rectangle.app/Contents/Library/LoginItems/RectangleLauncher.app [Not Loaded] Resolution Menu Helper (Not signed - installed 2023-04-09) Modern Login Item /Applications/Resolution Menu.app/Contents/Library/LoginItems/Resolution Menu Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2023-05-06) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] coconutBattery Menu (Christoph Sinai - installed 2023-04-16) Modern Login Item /Applications/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Menu.app App Extensions: Finder sync extensions: Keka Finder Integration - /Applications/Keka.app Safari extensions: Open in IINA - /Applications/IINA.app Share services: Twitter - /Applications/Twitter.app Notification providers: TwitterNotificationServiceExtension - /Applications/Twitter.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): VMware Fusion QuickLook - /Applications/VMware Fusion.app com.vmware.foreign.vhd *.vhd com.vmware.foreign.vpc7 *.vpc7 com.vmware.foreign.pvm *.pvm com.vmware.vm-package *.vmwarevm com.vmware.foreign.pvs *.pvs QuickLookPlugin - /Applications/Transmission.app com.bittorrent.torrent org.bittorrent.torrent *.torrent Internet Plug-ins: JavaAppletPlugin: Java 8 Update 371 build 11 (? - installed 2023-04-20) Audio Plug-ins: Background Music Device: 0.4.0 (Kyle Neideck - installed 2022-06-14) CoreMediaIO Plug-ins: obs-mac-virtualcam: 29.0.2 (Wizards of OBS LLC - installed 2023-04-15) 3rd Party Preference panels: Java (Oracle America, Inc. - installed 2023-03-17) Backup: Skip System Files: No Auto backup: Yes Destinations: T*****************p [Local] (Last used) Total size: 999.86 GB Total number of backups: 0 2 local snapshots Oldest local snapshot: 2023-05-13 18:41:44 Last local snapshot: 2023-05-14 13:18:48 Performance: System Load: 1.64 (1 min ago) 4.21 (5 min ago) 3.34 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 19.16 seconds Write speed: 366 MB/s Read speed: 368 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 10.84 % (Etresoft, Inc.) WindowServer 10.48 % (Apple) kernel_task 2.34 % (Apple) plugin-container (7) 1.20 % (Mozilla Corporation) trustevaluationagent (2) 0.87 % (Not signed) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 824 MB (Etresoft, Inc.) firefox 650 MB (Mozilla Corporation) plugin-container (7) 574 MB (Mozilla Corporation) WindowServer 426 MB (Apple) Finder 142 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 82 KB / 51 KB (Apple) apsd 15 KB / 72 KB (Apple) webfilterproxyd 24 KB / 8 KB (Apple) rapportd 6 KB / 16 KB (Apple) CommCenter 8 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) firefox 1 (Mozilla Corporation) WiFiSettings (2) 1 (Apple) plugin-container (7) 1 (Mozilla Corporation) bluetoothd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 61 MB Used RAM: 5.04 GB Cached files: 2.90 GB Available RAM: 2.96 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-04-08 SU_TITLE 2023-04-08 macOS Catalina (15.7.02) 2023-04-08 CompatibilityNotificationData (1.0.5) 2023-04-08 Gatekeeper Configuration Data (181) 2023-04-08 XProtectPlistConfigData (2167) 2023-04-08 Safari (15.6.1) 2023-04-08 Voice Update - Nora (1.3.2) 2023-04-08 macOS Catalina Security Update 2022-005 (10.15.7) 2023-04-09 CleanMyDrive 2 (2.2.3) 2023-04-09 Oracle VM VirtualBox (7.0.6) 2023-04-09 CleanMyMac X (4.12.6) 2023-04-10 CopyClip (1.9.8) 2023-04-10 Mobile Device (1.0.0.0) 2023-04-16 macOS Installer Notification (2.0) 2023-04-16 macOS Ventura (13.3.1) 2023-04-17 macOS 13.3.1 (13.3.1) 2023-04-17 MRTConfigData (1.93) 2023-04-17 Background Music 0.4.0 (0.4.0) 2023-04-17 Zoom (5.14.2.17213) 2023-04-18 EFICheck AllowListAll (135) 2023-04-19 Twitter (9.30) 2023-04-20 Java 8 Update 371 (1.8.371.11) 2023-04-21 XMenu (1.9.11) 2023-04-21 Asphalt 9 (40009) 2023-04-21 Command Line Tools for Xcode (14.0) 2023-04-27 Superlayer (1.0.7) 2023-04-27 Hidden Bar (1.8) 2023-05-03 XProtectPayloads (97) 2023-05-06 Speedtest (1.27) 2023-05-09 macOS Rapid Security Response 13.3.1 (a) (13.3.1 (a)) Diagnostics Information (past 7-30 days): 2023-05-13 02:08:30 signpost_reporter High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2023-05-12 08:53:54 Roblox.app High CPU Use (7 times) Executable: /Applications/Roblox.app 2023-05-12 08:30:43 intelligenceplatformd High CPU Use (4 times) Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd 2023-05-11 18:25:08 Kernel Panic (2 times) Details: panic(cpu 4 caller 0xffffff80125df587): Invalid queue linkage: elt:0xf fffffce94545fc0 {prev:0xffffffce94748fc0, next:0xffffffce931eefc0, pre v->next:0xffffffce94545fc0, next->prev:0x1e9eabe00000000} @mpsc_queue. c:46 Panicked task 0xffffff9bd2699258: 220 threads: pid 0: kernel_task 2023-05-10 09:51:34 QuickLookSatellite Crash (3 times) Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellite End of report


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these keep turning off after i close settings and i dont know why

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