Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
How come I can't log into message and facetime on my MacBook Air? I've have this Mac since 2017 or 2018 and I was able to log in before, but I'm not sure what happened. Everytime I try to log in, it says there was an error. My username and passowrds are correct becasue I can log in on other devices, just not on my mac.
MacBook Air 13″, macOS 10.12
Hi!
I see you are having trouble with your MacBook Air, you cannot log in to your accounts. If you are signed in to your apple id on your Mac, try Use Messages in iCloud on Mac - Apple Support and follow the steps to turn off iMessage. After you have turned it off, follow the steps to turn it back on again. If this doesn't work, let me know and I will continue trying to help you with your issue. Hope this helps!
Hi!
I see you are having trouble with your MacBook Air, you cannot log in to your accounts. If you are signed in to your apple id on your Mac, try Use Messages in iCloud on Mac - Apple Support and follow the steps to turn off iMessage. After you have turned it off, follow the steps to turn it back on again. If this doesn't work, let me know and I will continue trying to help you with your issue. Hope this helps!
Since it's been so long the latest IOS I have is the 10.12. Is there another way I can log in? Also, when I try to turn it off it says to click on messages then preference. But I don't have that option because I'm not logged in.
Do you know what year the MacBook Air is? If I can get the year, I can help you possibly help you software update your machine.
Logging into messages/facetime on MacBook Air
