Call Button in Contacts works for some, does not work for some. For the same format in which the phone number has been inputted, the Call Button works or does not work. Example below. The number format is the same. Beats me. I have never seen such basic errors on Android.
I am having the same issue and noticed you have to hold on the call button and you will see phone numbers below to call. Wondering if there is a way to delete a number if it appears twice, as I have mobile option and other option on some contacts. Any help greatly appreciated.
I am having the same issue and noticed you have to hold on the call button and you will see phone numbers below to call. Wondering if there is a way to delete a number if it appears twice, as I have mobile option and other option on some contacts. Any help greatly appreciated.
Hi Shubhadeepd,
Thanks for using Apple Support Communities. We understand you are running into an issue making a call. We recommend checking out the steps to resolve call issues here: If you can't make or receive calls on your iPhone - Apple Support
Thanks.
Stevi_S, thank you for taking time to reply to my query. However you may have entirely missed the point I was trying to make. This is an issue within iOS in the contacts application. Not a carrier related or network issue. Do take some more time to read through my post and refer to the attached screen shots.
Where the word "mobile" appears under the phone icon on the contacts page, it works and dials the number when pressed. However when the word "call" appears under the phone icon it does not work when pressed/touched.
This seems a basic error with iOS. My iOS is also updated to the latest version and am using iPhone 14 Plus. Wonder why millions of people are not reporting it.
There is no appropriate support from apple customer support , they keep on asking do things that are not even related to the issue and at the end, they arrange a call back by senior or expert, the call is never been received, was not expecting such poor service from apple, it just like I’m using a product from an unknown cheap brand.
If anyone still needs it I got a fix from Apple support and it worked!!!
I had the exact same issue and I was told by support to change my region.
So go to settings -> Language & Region -> Region. Change region UK -> US or US -> UK.
Once changed restart your iPhone and click the call option again.
Then close contacts and then change it back to original region, restart once more and it should be fixed.
This worked on iOS 16.4 give it a go and see if it works.
Let me know if you have success
same thing happened to me !!
mine is 14 pro max
Agreed with you 100% !!
"Silence is not an option when the things are ill done"
Let us together raise the issue !
I had the same issue, all buttons were disabled for all contacts. Changing region back and forth did not help.
Finally, I figured it out. The issue is caused by Lockdown mode. Turning off Lockdown mode fixed the issue for me. Hope it helps!
Shubhadeepd,
Thanks for the additional information regarding your call button issue.
Support for these types of issues is limited via Apple Support Communities. Because of this, we will need to get you in touch with the AppleCare team to further assist you with your issue. You can use this link to contact them: Get Support.
Take Care!
I’m sorry to hear about this issue you are having. It sounds like there may be a specific issue related to how the Contact app is interacting with different labels (“Mobile” vs “Call”) in your iPhone. This is unusual and certainly not expected behavior.
As a first step, try to change the label from “Call” to “Mobile” or another option in the contact’s information and see if this resolves the issue:
1. Open the Contacts app and select the contact with the issue.
2. Tap “Edit” in the upper-right corner.
3. Tap the label next to the number (which is currently “Call”) and change it to “Mobile” or another label.
4. Tap “Done” to save changes.
If changing the label does not resolve the issue, it’s likely a software glitch that Apple needs to address. I would recommend reaching out to Apple Support directly.
Thank you Nomestacey ,This worked for me. I have an iPhone 14 pro max. I switched my region from US to UK and then back again and now it’s all working fine. . I was going crazy trying to fix this issue
We had the same issue. Go to Settings->General->Transfer or Reset Iphone->"Reset all settings" - This did the wonder and the issue is now resolved. Please note that this will just reset the settings and will automatically reboot the iphone and will not touch your data stored.
I’ve also noticed that problem. It’s not new problem, first time l saw it maybe on the begining of 2023. Currently I have 16.7 Version.
For those who don’t know there is workaround to Call a contact from that view. Jest click on the Phone number directly.
Thanks Nomisty,
it did not work on my iPhone 13 Pro Max but now I can scroll down and click on phone number and that works for the ones that do not let me just push call. I’ll take it to my carrier, as Apple is hard as I have to wait standing so long, they need seats while waiting, for us disabled!
thank you so much.
Having the same issue with my 14 pro max and I’m very disappointed as support is not able to understand the issue, hence couldn’t get any resolution.
Call Button in Contacts works for some, does not work for some
