iphone 14 pro max 1x and 2x lenses not working

I'm having major problems with the camera on iPhone 14 pro max. I'm running iOS 16.4.1 (a) .

Also, my flashlight isn't working, and the iOS camera app only works with a 0.5x and 3x zoom. The other lenses don't work. When I open apps that use the camera, they select the front camera.

When I first open the camera app, I see all the lens settings (.5, 1, 2, 3) flash up, before they are replaced with just 2x. Can no longer see all four options on the screen.

I have so far -

Hard reset

Reset all iPhone settings

Gone through Preserve settings and toggled things on and off

Change video and photo formats

Turned off voiceover

Have confirmed that the flash is still physically working by forcing it on and taking a photo with 3x.

Any ideas about what I should do next? I really don't want to have to restore from backup. Everything else is working as per usual.

Thanks.

iPhone 14 Pro Max

Posted on May 11, 2023 4:44 AM

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7 replies

May 14, 2023 11:42 AM in response to samjod

Hey samjod,


We'd recommend the steps in this article for help resolving camera issues: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


"Remove case, accessory, or film and test

  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. Test the camera by trying to take a photo.
  3. Test the LED flash:
    1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
    2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting.

Contact Apple Support

If the camera or flash still isn't working properly, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

  1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. Restart your iPhoneiPad, or iPod touch
  3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button .

"


Thanks!

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iphone 14 pro max 1x and 2x lenses not working

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