If you can't turn on or sign in to iMessage or FaceTime
If you can’t turn on or sign in to iMessage or FaceTime - Apple Support
To use iMessage or FaceTime, you'll first need to activate them on your iPhone, iPad or iPod touch. If you receive an error message during the activation process, follow these steps.
When activating iMessage or FaceTime, you may see one of these messages:
- Waiting for activation
- Activation unsuccessful
- An error occurred during activation
- Could not sign in. Please check your network connection.
- Unable to contact the iMessage server. Try again.
Check your device settings
- Make sure you're connected to a mobile data or Wi-Fi network.
- If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your network provider, you may be charged for this SMS.
- Go to Settings > General > Date & Time, and make sure your time zone is set correctly.
Turn off and restart iMessage and FaceTime
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device:
- Turn iMessage and FaceTime back on.
iMessage or FaceTime still not activated after 24 hours?
It can take up to 24 hours for iMessage and FaceTime to be activated. If you're still experiencing the issue after 24 hours, follow these steps:
- Make sure your device is running the latest version of iOS or iPadOS.
- If you're using an iPhone, contact your network provider to make sure you can send and receive SMS messages.
- Make sure you can send and receive SMS. If a prompt appears stating: "Your network provider may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
- Contact Apple Support.
Get more help
You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all of the email addresses you have on file in your account, including the one you're trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address you want to verify.
FaceTime isn't available in all countries or regions.