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iPhone screen got damaged after iOS 16.4.1 update

ANY ONE FACED A ISSUE WITH THE SCREEN AFTER UPDATING THE VERSION 16.4.1

im using I PHONE 13 pro max for the past 1.6 years and right now i got a software update of 16.4.1 which was around 1.85 GB of size . and after i had compleated the software update i tried to use the watsapp and while viewing the watsapp status the device display suddenly got flicking, after few seconds the display lights gone down. then i restarted the device through the normal procedure, and there after my display screen got greenish in color. when ever i tried to contact with apple support team they are blaming that it was caused by my problem like a physical damage.


[Re-titled by Moderator]

iPhone 13 Pro Max

Posted on May 12, 2023 5:16 AM

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Question marked as Top-ranking reply

Posted on Dec 9, 2023 8:17 PM

Same thing happened to me. Recently updated to 17.1.2 and was told by Apple I would have to pay an out of warranty $400 to replace the screen. Phone has no physical damage, no water damage, sent a text message, then the entire screen went green. Now it occasionally works but it's filled with lines and it flickers. Very frustrated with Apple in general.

10 replies
Question marked as Top-ranking reply

Dec 9, 2023 8:17 PM in response to shifted_gear

Same thing happened to me. Recently updated to 17.1.2 and was told by Apple I would have to pay an out of warranty $400 to replace the screen. Phone has no physical damage, no water damage, sent a text message, then the entire screen went green. Now it occasionally works but it's filled with lines and it flickers. Very frustrated with Apple in general.

Oct 10, 2023 12:39 AM in response to frrizvi

I'm sorry to hear about the issue with your iPhone 13 Pro Max. A green screen and damage after a software update does sound unusual. If customer service is not providing assistance, you might consider seeking a second opinion from an authorized repair center or Apple Store to get a more thorough evaluation of the issue. It's essential to have the problem properly diagnosed to determine the cause and potential solutions.

Aug 2, 2024 6:22 AM in response to shifted_gear

Same thing thing happened to me. Brand new phone! Happened after an update. Opened WhatsApp and the strobe light show kicked off. Apple of course wanted to make money out of THEIR error saying I damaged my screen and it needs to be replaced… for an arm and a leg. I put my phone in the freezer for 10 minutes because I figured it could just be an overheating issue because my phone felt warmer than usual. Worked! Saved myself £249. Thanks Apple (not!).

Jul 8, 2024 7:13 AM in response to shifted_gear

You're not alone. This is intentional. There isn't much incentive for people to buy new products when their older ones work great. This is engineered to look like physical screen damage. The same exact thing happened to my iphone 14 pro and my girlfriends iphone 14 pro max within the same week after an update. I actually ended up disassembling my phone and confirming this by swapping in a known good display. The "screen damage" is actually being emulated lol.


As of writing this July, im convinced theyre starting the same thing with the apple watches. Just did the newest update to my Watch SE 1st gen and it killed it. Its funny cause the screen works fine for the boot logo.

iPhone screen got damaged after iOS 16.4.1 update

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