Livongo data

As of Nov 2023, Livongo synch with Apple Health still does not work reliably, particularly after IOS updates. Support folks just read their script and Livongo developers seem slow to fix glitches so some issues finally disappear a few weeks later.

I've had the mixed results deleting and reinstalling the Livongo app - it typically won't recognize my PW for several hours to several days. The data remains saved to their cloud and on your meter, so it’s not lost: it just won’t show up in Health. This has worked several times on my iPhone but not on my iPad so far.

Hello Jawalker61,

Thank you for using Apple Support Communities. Sounds like you're experiencing issues with a specific third-party app not syncing your data correctly. If so, we'd like to help out and see if we can recommend some steps you can try. Let's start by following these steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

1.) Close and reopen the app: Close an app on your iPhone or iPod touch - Apple Support

2.) Restart your iPhone: Restart your iPhone - Apple Support

3.) Check for app updates: To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available.

4.) Delete and reinstall the app:

*Delete apps on your iPhone, iPad, and iPod touch - Apple Support

*Redownload apps and games from Apple - Apple Support

We hope these steps help you. Thank you for using Apple Support Communities. Take care.