I need help recovering my old pictures
can I recover my old pictures from my old apple account?
Earlier iPhone models
can I recover my old pictures from my old apple account?
Earlier iPhone models
Hey Jamweb707,
We’d be happy to help out. Sounds like you’ve got some photos in iCloud on an old Apple ID account.
If so, you’d need to start by making sure you still have access to this account. If not, you can reset the password to the account using the steps here: If you forgot your Apple ID password - Apple Support
Once you’ve regained access to your old Apple ID account, you can download your iCloud Photos using these steps:
On your Mac or PC
1. On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos.
2. Click and hold the download buttonin the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
3. Click Download.
If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC.
This is outlined further here: Download iCloud photos and videos - Apple Support
We hope this helps out.
Take care!
Hey Jamweb707,
We’d be happy to help out. Sounds like you’ve got some photos in iCloud on an old Apple ID account.
If so, you’d need to start by making sure you still have access to this account. If not, you can reset the password to the account using the steps here: If you forgot your Apple ID password - Apple Support
Once you’ve regained access to your old Apple ID account, you can download your iCloud Photos using these steps:
On your Mac or PC
1. On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos.
2. Click and hold the download buttonin the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
3. Click Download.
If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC.
This is outlined further here: Download iCloud photos and videos - Apple Support
We hope this helps out.
Take care!
I need help recovering my old pictures