I need help recovering my old pictures

can I recover my old pictures from my old apple account?

Earlier iPhone models

Posted on May 12, 2023 11:14 AM

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Question marked as Top-ranking reply

Posted on May 15, 2023 3:09 PM

Hey Jamweb707,


We’d be happy to help out. Sounds like you’ve got some photos in iCloud on an old Apple ID account.


If so, you’d need to start by making sure you still have access to this account. If not, you can reset the password to the account using the steps here: If you forgot your Apple ID password - Apple Support


Once you’ve regained access to your old Apple ID account, you can download your iCloud Photos using these steps:

On your Mac or PC
1. On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos. 
2. Click and hold the download button the iCloud download icon in the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
3. Click Download.

If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC

This is outlined further here: Download iCloud photos and videos - Apple Support


We hope this helps out.


Take care!

1 reply
Question marked as Top-ranking reply

May 15, 2023 3:09 PM in response to Jamweb707

Hey Jamweb707,


We’d be happy to help out. Sounds like you’ve got some photos in iCloud on an old Apple ID account.


If so, you’d need to start by making sure you still have access to this account. If not, you can reset the password to the account using the steps here: If you forgot your Apple ID password - Apple Support


Once you’ve regained access to your old Apple ID account, you can download your iCloud Photos using these steps:

On your Mac or PC
1. On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos. 
2. Click and hold the download button the iCloud download icon in the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
3. Click Download.

If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC

This is outlined further here: Download iCloud photos and videos - Apple Support


We hope this helps out.


Take care!

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I need help recovering my old pictures

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