It goes straight back to the support screen what can I do?
I can't get out of the support screen and i have tried pressing the top button and the home button
iPad, iPadOS 15
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Presumably your iPad indicates that it must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
You might try a forced-restart…:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
- Press and quickly release the volume button nearest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button.
- When the Apple logo appears, release the top button.
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem cannot be cleared with a forced restart, your iPad will not be functional until the device has reloaded a fresh copy of its operating system by way of a factory restore:
Restore your iPhone, iPad or iPod to factory settings – Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.