iPhone Close Calls problem when bluetooth is Connected.

Everytime I have my iPhone 11 Bluetooth connected and I answer a call with my phone(phone to ear), after a few seconds, I can’t Hear anything and it stops the call. Any solve?

Posted on May 13, 2023 12:27 PM

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Question marked as Top-ranking reply

Posted on May 16, 2023 7:40 AM

Hey there VladDudu,


We understand you've noticed that when you answer phone calls while Bluetooth is connected, you can't hear anything. We'd be happy to provide information about this.


It's likely that the audio for the call is being routed to the Bluetooth device. Use these steps to switch the output: While on a call on iPhone - Apple Support

Adjust the audio during a call
To change the volume, press the volume buttons on the side of iPhone. Or swipe down on the call banner, then do any of the following:
* Mute: Tap the mute button.
* Put the call on hold: Touch and hold the mute button.
* Talk handsfree: Tap the audio button, then choose an audio destination.

Kind regards.

3 replies
Question marked as Top-ranking reply

May 16, 2023 7:40 AM in response to VladDudu

Hey there VladDudu,


We understand you've noticed that when you answer phone calls while Bluetooth is connected, you can't hear anything. We'd be happy to provide information about this.


It's likely that the audio for the call is being routed to the Bluetooth device. Use these steps to switch the output: While on a call on iPhone - Apple Support

Adjust the audio during a call
To change the volume, press the volume buttons on the side of iPhone. Or swipe down on the call banner, then do any of the following:
* Mute: Tap the mute button.
* Put the call on hold: Touch and hold the mute button.
* Talk handsfree: Tap the audio button, then choose an audio destination.

Kind regards.

May 17, 2023 7:13 AM in response to VladDudu

Hi VladDudu,


If you haven't already, we suggest checking to make sure you're running the latest iOS version on your iPhone: Update your iPhone or iPad - Apple Support


Updates often resolve unexpected issues with software. Additionally, you may want to try the steps outlined in this article: If you can't make or receive calls on your iPhone - Apple Support


Should the issue persist after trying the steps above, contact Apple Support so that they can look into this with you further. They can be reached here: Get Support


Take care.

May 17, 2023 5:11 AM in response to alma1090

The problem persists, without bluetooth (turned off), my phone automatically Close phone calls after a few seconds/minutes.

I searched On google and a few people have same problem as me.

Problem is: “phone ringing-> answer phone call->(after a few seconds/minutes) it automatically speaker ON(can’t hear anything) and it stops the call without any sound.

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iPhone Close Calls problem when bluetooth is Connected.

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