I have AirPods Pro (1st Gen) and every time I am on a phone call with these, people on the other side are never able to hear my voice and only hear the background noise. is anyone else facing this?

I have AirPods Pro (1st Gen) and every time I am on a phone call with these, people on the other side are never able to hear my voice and only hear the background noise. is anyone else facing this?

Posted on May 13, 2023 12:24 PM

Reply
Question marked as Best reply

Posted on May 14, 2023 3:19 PM

Hi Sameer_J,

welcome to the Apple (user-to-user) Community.


Re:  AirPods Pro (1st Gen): "every time I am on a phone call with these, people on the other side are never able to hear my voice"


Am no expert in this area, yet your question surely deserves a response.


Apple support have articles online that may help trouble-shoot :

Eg: You may need to update your iPhone's iOS version to the latest. 

        About iOS 16 Updates - Apple Support (says iOS 16.4.1)


That way the firmware on the AirPods will automatically update also, when paired: About firmware updates for AirPods - Apple Support

_____________________________________________________________

Re: "people on the other side are never able to hear my voice and only hear the background noise".


You might want to restart the device you are using for phone calls ..

Eg: How to: Restart your iPhone


You might want to check you have not accidentally turned on "Silent" mode or "mute",

and

try experimenting with the volume during a call.

Eg: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

or

While on a call on iPhone – Apple Support 

says:

"Adjust the audio during a call

To change the volume, press the volume buttons on the side of iPhone.

Or

swipe down on the call banner, ....... then

Mute: Tap the mute button."

_____________________________________

You. might want to try switching modes on your AirPods:

AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode - Apple Support


or

Maybe there is some sort of interference:

How to: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

___________________________________________________________

Re: is anyone else facing this?


We are all Apple users, like yourself, in the community, so have no access to the feedback, if any, that Apple receives on this topic. Unless a community member with personal experience of the issue answers, likely no-one here would know.

________________________________

Resource:

AirPods User Guide – Apple Support


More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


All the best :-)

3 replies
Question marked as Best reply

May 14, 2023 3:19 PM in response to Sameer_J

Hi Sameer_J,

welcome to the Apple (user-to-user) Community.


Re:  AirPods Pro (1st Gen): "every time I am on a phone call with these, people on the other side are never able to hear my voice"


Am no expert in this area, yet your question surely deserves a response.


Apple support have articles online that may help trouble-shoot :

Eg: You may need to update your iPhone's iOS version to the latest. 

        About iOS 16 Updates - Apple Support (says iOS 16.4.1)


That way the firmware on the AirPods will automatically update also, when paired: About firmware updates for AirPods - Apple Support

_____________________________________________________________

Re: "people on the other side are never able to hear my voice and only hear the background noise".


You might want to restart the device you are using for phone calls ..

Eg: How to: Restart your iPhone


You might want to check you have not accidentally turned on "Silent" mode or "mute",

and

try experimenting with the volume during a call.

Eg: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

or

While on a call on iPhone – Apple Support 

says:

"Adjust the audio during a call

To change the volume, press the volume buttons on the side of iPhone.

Or

swipe down on the call banner, ....... then

Mute: Tap the mute button."

_____________________________________

You. might want to try switching modes on your AirPods:

AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode - Apple Support


or

Maybe there is some sort of interference:

How to: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

___________________________________________________________

Re: is anyone else facing this?


We are all Apple users, like yourself, in the community, so have no access to the feedback, if any, that Apple receives on this topic. Unless a community member with personal experience of the issue answers, likely no-one here would know.

________________________________

Resource:

AirPods User Guide – Apple Support


More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


All the best :-)

May 14, 2023 9:10 PM in response to Sameer_J

Sameer_J Said:

"I have AirPods Pro (1st Gen) and every time I am on a phone call with these, people on the other side are never able to hear my voice and only hear the background noise. is anyone else facing this?"

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Troubleshooting the iPhone's Call Volume:


I have AirPods Pro (1st Gen) and every time I am on a phone call with these, people on the other side are never able to hear my voice and only hear the background noise. is anyone else facing this?

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