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Glasses virtual try-on won't activate the camera on my iPhone

I want to try on glasses in Eyebuydirect but the camera won’t load . I’ve tried a few different things but I still don’t know why it won’t stop buffering?


[Re-Titled by Moderator]

iPhone XR, iOS 16

Posted on May 13, 2023 7:04 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2023 7:49 AM

Hello GlassXR,



Thanks for choosing the Apple Support Communities. We see you're trying to use an app to try on glasses but the camera won't activate. We have a few steps that may help.


  1. Allow camera access: Control access to hardware features on iPhone - Apple Support
  2. Ensure the app is up to date: How to manually update apps on your Apple device - Apple Support
  3. Make sure your iPhone is fully up to date: Update your iPhone or iPad - Apple Support
  4. If the above steps don't help, try contacting the app developer: How to contact an app developer - Apple Support



We hope this helps.


Cheers!






1 reply
Question marked as Top-ranking reply

May 16, 2023 7:49 AM in response to GlassXR

Hello GlassXR,



Thanks for choosing the Apple Support Communities. We see you're trying to use an app to try on glasses but the camera won't activate. We have a few steps that may help.


  1. Allow camera access: Control access to hardware features on iPhone - Apple Support
  2. Ensure the app is up to date: How to manually update apps on your Apple device - Apple Support
  3. Make sure your iPhone is fully up to date: Update your iPhone or iPad - Apple Support
  4. If the above steps don't help, try contacting the app developer: How to contact an app developer - Apple Support



We hope this helps.


Cheers!






Glasses virtual try-on won't activate the camera on my iPhone

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