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GlassXR Author

Level 1

4 points

Glasses virtual try-on won't activate the camera on my iPhone

I want to try on glasses in Eyebuydirect but the camera won’t load . I’ve tried a few different things but I still don’t know why it won’t stop buffering?

[Re-Titled by Moderator]

iPhone XR, iOS 16

Posted on May 13, 2023 7:04 PM

Top-ranking reply

justinb2603

Community Specialist

Posted on May 16, 2023 7:49 AM

Hello GlassXR,

Thanks for choosing the Apple Support Communities. We see you're trying to use an app to try on glasses but the camera won't activate. We have a few steps that may help.

Allow camera access: Control access to hardware features on iPhone - Apple Support
Ensure the app is up to date: How to manually update apps on your Apple device - Apple Support
Make sure your iPhone is fully up to date: Update your iPhone or iPad - Apple Support
If the above steps don't help, try contacting the app developer: How to contact an app developer - Apple Support

We hope this helps.

Cheers!

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Glasses virtual try-on won't activate the camera on my iPhone

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