Hi there,
try this
After you enter a password up to three times, your Mac should show one of these password-reset options.
Option 1: Restart and show password options
- If you see the option to restart and show password reset options, click it to restart your Mac. Then take one of these steps:
- Sign in with your Apple ID, if asked. You might also be asked to enter the verification code sent to your other devices.
- Enter your FileVault recovery key, if asked. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
- Select a user that you want to reset the password for, then click Next.
- Enter your new password information, then click Next.
- When the password reset is completed, click Restart.
Option 2: Reset using your Apple ID
- If you see the option to reset using your Apple ID, click it.
- If your Mac restarts, follow the steps for option 1, above.
- If your Mac doesn't restart, but immediately asks for your Apple ID, enter that information and click Reset Password.
- If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
- If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
- If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm. This is temporary.
- Enter your new password information, then click Next.
- If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
- When the password reset is completed, click Restart.
Option 3: Reset using your recovery key
- Click the option to reset using your recovery key.
- Enter your FileVault recovery key. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
- Enter your new password information, then click Reset Password.
If you cannot Reset your password this way, see this link and follow the instructions provided
https://support.apple.com/kb/HT212190