If you are experiencing difficulties, try a forced-restart of of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
- Press and quickly release the volume button nearest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button.
- When the Apple logo appears, release the top button.
![](https://discussions.apple.com/content/attachment/731c5ed0-803c-43ad-94d2-bb144d52ba3a)
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
![](https://discussions.apple.com/content/attachment/34445a41-a451-4535-b45a-d70b3a374578)
A restart of your WiFi Router may also be helpful.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad as described above.