Complaint Regarding Unexpected White Screen Issue on iPhone 13 Pro of Product Quality
[Date]:24/07/23
Apple Inc.
Customer Relations Department
1 Apple Park Way
Cupertino, CA 95014
United States
Subject: Complaint Regarding Unexpected White Screen Issue on iPhone 13 Pro After Over a Year of Use
Dear Sir/Madam,
I hope this letter finds you well. I am writing to express my deep dissatisfaction and concern regarding a significant issue I am facing with my iPhone 13 Pro (Serial Number: [serial number]), which I purchased from an authorized Apple retailer on [date of purchase].
I have been a loyal customer of Apple for many years and have always admired the quality and reliability of your products. I was thrilled with the features and performance of my iPhone 13 Pro when I first acquired it, and it has served me well throughout the past year. However, recently, I have encountered a distressing problem with my device that has significantly impacted its usability.
Without any warning signs or indications of damage, my iPhone 13 Pro suddenly started experiencing frequent occurrences of a white screen. This issue manifests regardless of the applications I am using, and it appears to be unrelated to any specific actions on my part. The screen becomes completely white, obscuring all content, and renders the phone virtually unusable until the problem resolves on its own or after numerous restart attempts.
I want to emphasize that my iPhone 13 Pro has been meticulously cared for and has not suffered from any accidental drops, impacts, or exposure to water. The device remains in pristine condition, and I have always used a protective case to prevent potential damage. Therefore, it is evident that this white screen problem is not the result of any user-induced damage but rather a defect that has arisen despite careful and responsible use.
To address this issue, I have taken the following steps:
- Restarted the iPhone multiple times, hoping the problem would resolve itself, but it persists.
- Checked for and installed all available software updates, but the issue remains unresolved.
- Contacted Apple Support for assistance, and their troubleshooting suggestions did not lead to a resolution.
As this white screen issue significantly hampers my ability to use my iPhone 13 Pro for communication, work, and other essential tasks, I am deeply disappointed and frustrated. It is disheartening to encounter such a problem after investing in a premium device from Apple, known for its reliability and superior build quality.
In light of the circumstances described above, I kindly request the following actions be taken:
- An immediate and thorough inspection of my iPhone 13 Pro to identify the cause of the white screen problem.
- A prompt repair or replacement of the device at no additional cost, as it is evident that this issue is a result of a manufacturing defect rather than user-induced damage.
- Clear communication regarding the steps that will be taken to resolve this issue and the expected timeframe for resolution.
I trust that Apple will uphold its reputation for outstanding customer service and product quality by addressing this matter with utmost priority. I value the relationship I have had with Apple over the years and hope that my confidence in the brand will be restored through your swift and satisfactory response.
Thank you for your attention to this critical issue. I eagerly await a resolution and your communication regarding the next steps.
Sincerely,
[Edited by Moderator to remove PII]
