iphone 13 goes to black backround

Iphone 13 goes to black background. Had this earlier and upgrade took care of it.

iPhone 12 mini, iOS 15

Posted on May 14, 2023 9:17 AM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2023 2:43 PM

Hi timscuba,


Thanks for asking about your iPhone black screen. Try the troubleshooting in both parts of this help article:


If your iPhone won't turn on or is frozen - Apple Support


If you are experiencing issues with just your iPhone display, the following guidance can help:


If your screen is too sensitive or responds intermittently to touch
1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.
Contact Apple Support
If your screen still isn't working, you might need to set up service for your device. Contact Apple Support.



If the screen isn't working on your iPhone or iPad - Apple Support


Cheers.

1 reply
Question marked as Top-ranking reply

May 16, 2023 2:43 PM in response to timscuba

Hi timscuba,


Thanks for asking about your iPhone black screen. Try the troubleshooting in both parts of this help article:


If your iPhone won't turn on or is frozen - Apple Support


If you are experiencing issues with just your iPhone display, the following guidance can help:


If your screen is too sensitive or responds intermittently to touch
1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.
Contact Apple Support
If your screen still isn't working, you might need to set up service for your device. Contact Apple Support.



If the screen isn't working on your iPhone or iPad - Apple Support


Cheers.

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iphone 13 goes to black backround

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